Help & Support

What documents do I need to verify?

A government-issued photo ID or student ID card, plus your university email address. UTech students use their @utech.edu.jm email; UWI students use their UWI-issued email. Both are required — ID confirms identity, university email confirms enrollment.

How long does verification take?

Typically 1–2 business days. Our team reviews submissions Monday–Friday during Jamaica business hours (Jamaica Standard Time, UTC-5). Submissions received Friday afternoon or over the weekend are processed the following Monday.

Can I use my personal email instead of a university email?

No. We require a verified university email or physical student ID to confirm enrollment. Personal Gmail, Hotmail, or similar addresses are not accepted for student verification.

My verification was rejected — what do I do?

Resubmit with a clearer, well-lit photo where all details are legible. If your submission is rejected a second time, email support@frontgate.jm and our team will assist you directly.

Why are some listing details blurred or hidden?

FrontGate uses the Flex-Gate system — a three-tier privacy model where landlords control who sees their full listing. Guests see teasers; logged-in users see more; verified students get full access (exact address, photos, landlord contact). Learn more →

Can I browse listings without creating an account?

Yes. Listing titles, teaser descriptions, and price ranges are visible to everyone. Photos and exact addresses require a verified account.

I'm a landlord — how do I list my property?

Visit our For Landlords page for a full walkthrough. Listing is free and takes under 10 minutes.

Do I need to upload utility bills to verify?

No. Utility bills are not required for tenant verification on FrontGate. Some landlords may privately request them as part of their own vetting process after you apply, but the platform does not require them.

What utility information is shown on listings?

Each listing shows which utilities are included in the rent — for example, water, electricity, or internet. This is set by the landlord when they create the listing. If a utility isn't listed, it's not included in rent.

Is my personal data safe?

Yes. Your data is stored securely and is never shared with landlords or third parties without your consent. Contact details remain locked behind verification. Read our Privacy Policy →

How do I delete my account?

Email support@frontgate.jm with the subject "Account Deletion Request". Your account and associated data will be removed within 30 days.